BSNL Launches Portal for Doorstep Delivery of SIM Cards With Self-KYC Verification: How to Get It

Consumers can choose between a postpaid or a prepaid SIM card when opting for the home delivery service.

Written by Shaurya Tomer, Edited by Siddharth Suvarna | Updated: 25 June 2025 11:48 IST

Photo Credit: BSNL

BSNL recently introduced its 5G service in India

Highlights

BSNL's SIM card home delivery requires self KYC verification
Consumers must enter PIN code, name, and alternate mobile number
BSNL joins Airtel, Jio, and Vi in offering doorstep SIM delivery

Bharat Sanchar Nigam Limited (BSNL) has introduced a new service which enables doorstep delivery of SIM cards. The state-owned telecom operator has launched a new online portal which allows consumers to get SIM cards delivered to their home without leaving the premises. Consumers can choose between prepaid and postpaid SIM connection options. They will be required to carry out a self KYC (know your customer) verification before the SIM card delivery can be completed.

BSNL SIM Card Home Delivery Services

BSNL's new portal can be accessed here. Consumers can get a new connection with a new number when purchasing a SIM card. Alternatively, the telecom operator also allows them to port their existing numbers from other service providers to BSNL.

Customers are required to fill out a customer registration form for KYC where it presents the choice between a postpaid or a prepaid SIM card. The portal asks for the following information when opting for the BSNL SIM card home delivery service:

BSNL 5G FWA Plans in India to Start at Rs. 999 a Month With 100Mbps Speed

PIN Code
Name of Applicant
Alternate Mobile Number

Once the information is entered, an OTP is sent to the alternate mobile phone number for confirmation. The telecom operator says consumers can contact the helpline number 1800-180-1503 for any doubts or queries.

With this move, BSNL has joined private players such as Airtel, Reliance Jio, and Vodafone Idea (Vi) in the Indian telecom sector to offer home delivery of SIM cards. However, it remains unknown if the home delivery service is free of cost or entails any charge. All three private telecom operators offer this service free of cost.

The SIM card home delivery service comes at a time when BSNL is losing its subscriber momentum. According to latest telecom subscription data released by the Telecom Regulatory Authority of India (TRAI), it lost 0.2 million overall subscribers and 1.8 million active subscribers in April.

The lowest VLR (Visitor Location Register) ratio for BSNL, a key indicator of a mobile network's active usage, was recorded at 61.4 percent.

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Further reading: BSNL, BSNL prepaid, BSNL Postpaid

Shaurya Tomer

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Shaurya Tomer is a Sub Editor at Gadgets 360 with 2 years of experience across a diverse spectrum of topics. With a particular focus on smartphones, gadgets and the ever-evolving landscape of artificial intelligence (AI), he often likes to explore the industry's intricacies and innovations – whether dissecting the latest smartphone release or exploring the ethical implications of AI advancements. In his free time, he often embarks on impromptu road trips to unwind, recharge, and ...More